Privacy

Privacy policy

This policy explains what My Simple Living collects when you use mysimpleliving.com, why, who else sees it, and the choices you have. We collect what we need to show you homes, price and deliver an order, and answer you. We do not sell your information.

Effective September 16, 2026.

What we collect

What we hold depends on what you do on the site.

Browsing. Our servers keep standard logs (the pages requested, your IP address, browser type and time) for security and troubleshooting. A cookie with a random visitor number remembers the models you looked at and any Like or Love you gave them, so we can show them back to you.
Configuring and ordering a home. The model, accessories and payment choice you pick; your name, email address and phone number; the delivery address and what you tell us about the site (access, permits, crane); order notes; and the order and payment history. Payments are taken by our payment processor on its own secure page. We never see or store your card or bank account number.
Financing pre-qualification. Your name, email, phone, the model, how much of it you would like to finance, your gross yearly income (as a range), whether there will be a co-borrower, your time at your current job and whether you own or rent. The decision is based only on the down payment that follows from the amount financed; the other answers are kept for the follow-up conversation with our team.
Customer accounts. Your name, email address and a scrambled (hashed) version of your password, plus the models you viewed and liked, saved builds, orders and pre-qualifications linked to the account.
Messages. Anything you send through the contact form, by email or by phone, and our replies.
Send to a friend. Your name and your friend's email address, used once to send the page you chose. We do not store the friend's address or email them again.
Hannah, the chat assistant. The questions you type and the answers given. Hannah answers from our catalog; if we connect her to an outside AI provider, your messages are processed by that provider to produce a reply and are not used to train its models.

How we use it

To show you the site, remember your configuration and keep you signed in.
To price delivery, calculate tax, take payment, build and deliver your home, and send receipts and order updates.
To review a financing pre-qualification and follow up with you about it.
To answer your questions and messages.
To keep the site secure, prevent abuse and fix problems.
To meet legal, tax and accounting obligations.

We send email about your orders, quotes, financing and account. We do not send marketing email unless you ask for it, and every marketing email will have an unsubscribe link.

Who sees it

We share information only with companies that help us run the store, and only what they need:

Our payment processor, to take payment and issue refunds.
Our email delivery service, to send receipts, quotes, password resets and replies.
Our hosting and security providers, which run the website and its database and protect it from attacks.
A mapping service, which receives the delivery address to verify it and measure the driving distance for a delivery price.
Delivery carriers and installers, who receive the delivery address and site notes for your order.
An AI provider, if the chat assistant is connected to one, which receives the messages you type to it.
Professional advisers, and authorities when the law requires it.

We do not sell personal information, and we do not share it with advertisers.

Cookies

The site uses a small number of essential cookies: one that keeps you signed in to your account, one that keeps you signed in to the admin (staff only), one that lets the browser you ordered from open its own orders, and the visitor number described above. Your accessibility choices are kept in your browser's local storage. We do not use advertising or cross-site tracking cookies. Blocking cookies stops sign-in and checkout from working.

How long we keep it

Orders, payments and receipts: as long as needed for warranty, tax and accounting records, generally seven years.
Financing pre-qualifications and contact messages: up to two years after our last contact, unless they become part of an order.
Accounts: until you delete the account. Views, likes and saved builds are deleted with it; orders stay with the order records.
Visitor number and the views it remembers: up to one year after your last visit.
Server logs: up to 90 days.

Your choices

You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it. To delete an account, contact us from the email address on the account and we remove it within 30 days; order records that we must keep are kept but no longer linked to an account. If you live in a state with a consumer privacy law, you have the rights that law gives you, and we honor them for everyone. We will not treat you differently for exercising them.

Security

The site is served over an encrypted connection, passwords are stored only as one-way hashes, payment details never touch our servers, and access to order data is limited to staff who need it. No system is perfectly secure, so if you believe your account has been misused, contact us right away.

Children

The site sells homes and is meant for adults. We do not knowingly collect information from anyone under 18, and accounts may only be created by adults.

Utah residents and state privacy laws

We keep personal information under reasonable safeguards and destroy records we no longer need, as Utah's Protection of Personal Information Act (Utah Code Title 13, Chapter 44) requires, and if a breach of our systems puts your personal information at risk we notify you as that Act directs. The Utah Consumer Privacy Act (Utah Code Title 13, Chapter 61) applies to businesses far larger than ours, but we honor its rights for everyone: to confirm whether we hold your personal data and get a copy of it, to delete it, to receive it in a portable format, and to opt out of targeted advertising or the sale of personal data, neither of which we do. Send a request to the contact below. We answer within 45 days and do not charge for it.

Changes

If we change this policy in a way that matters, we update the date at the top and, for account holders, say so by email. The current version is always at this address.

Contact

Questions and requests about your information go to My Simple Living, 4023 Jellystone Rd, Hurricane, UT 84737. You can also use the contact page.

See also the Terms of sale and the Accessibility statement.